Last Updated: July 7, 2016
We understand that buying a luxury item sight-unseen can be scary. We also understand that having a watch on your wrist is different than seeing it online. While we hope that you’ll love your new watch, we also understand that returns are sometimes unavoidable. That’s why we want to make it as easy as possible.
Items that are non-returnable:
What is this red sticker doing on my watch?
At the time of shipping, all returnable items are affixed with a one-time use sticker, which means that watch has been put through a rigorous inspection to ensure you are getting a genuine product. If you return the watch and the one-time use sticker has been removed or altered, we cannot ensure the watch has not been tampered with. Because of this, we’ll need to put the watch back through our inspection process to ensure the next buyer is receiving a genuine product.
I removed the red sticker. Can I still return the watch?
We understand that receiving your watch can be an exciting experience and you may accidentally take the red sticker off. From your conversations with our sales specialists to the messaging in our packages, we do our best to make sure you are aware of the red sticker, but accidents happen. In the event that you have altered or removed the red sticker, don’t fret—you can still return your watch. However, due to the inspection process mentioned above, you’ll be given a refund of the final sale price minus an inspection fee of 5% up to $500.
The date of shipment is determined by the date FedEx picks the watch up at our location. You will receive an e-mail on the date of shipment informing you of the tracking number for your package.
An RMA, or Return Merchandise Authorization, is used to help us track our orders and protect against fraudulent returns.
We want to guide you through the return process and answer any questions you might have. We also want to eliminate the possibility of you sending back an item that is not returnable. Most importantly, we want to provide you with return labels to make your return as easy as possible.
Crown & Caliber sells watches on behalf of individuals across the world. We pay our consigners at the end of the 14-day return period, but we begin making payment arrangements well before that day. The 7-day timeframe gives us time to communicate with the consigner and let him/her know that there is a pending return.
Because we are a consignment-based business, we have a duty to help our consigners sell their watch. The 14th day marks the end of the return period and payment to our consigners will be finalized.
BY USING CROWN & CALIBER’S SERVICES, YOU ACKNOWLEDGE AND AGREE THAT CROWN & CALIBER MAY REFUSE YOUR RETURN FOR FAILING TO COMPLY WITH THIS RETURN POLICY.