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Return Policy

Last Updated: July 7, 2016

We understand that buying a luxury item sight-unseen can be scary. We also understand that having a watch on your wrist is different than seeing it online. While we hope that you’ll love your new watch, we also understand that returns are sometimes unavoidable. That’s why we want to make it as easy as possible.

 

Please read carefully, as not all items may be returnable.

Items that are non-returnable:

  • Any item listed in “Unworn” condition


  • Any items that has been altered or is not in substantially the same condition as it was at the time of purchase. This includes blemishes, mechanical tampering, scratches, dings, or any indication that the watch has been worn by you or resized in any manner.

What is this red sticker doing on my watch?

At the time of shipping, all returnable items are affixed with a one-time use sticker, which means that watch has been put through a rigorous inspection to ensure you are getting a genuine product. If you return the watch and the one-time use sticker has been removed or altered, we cannot ensure the watch has not been tampered with. Because of this, we’ll need to put the watch back through our inspection process to ensure the next buyer is receiving a genuine product.

I removed the red sticker. Can I still return the watch?

We understand that receiving your watch can be an exciting experience and you may accidentally take the red sticker off. From your conversations with our sales specialists to the messaging in our packages, we do our best to make sure you are aware of the red sticker, but accidents happen. In the event that you have altered or removed the red sticker, don’t fret—you can still return your watch. However, due to the inspection process mentioned above, you’ll be given a refund of the final sale price minus an inspection fee of 5% up to $500.

 

Returning a Watch is Easy!

  • Contact Crown & Caliber within 7 days from the date of shipment to request an RMA. Call us at (800) 514-3750, or email us at returns@crownandcaliber.com.

  • Once we’ve issued you the RMA, Crown & Caliber will e-mail you shipping labels. Please follow the shipping instructions to ensure the package gets safely back to our facility. The item must be back to our facility within 14 days from original date of shipment. Items must include all packaging materials, documents, instruments, links, straps, buckles, tags, protective stickers, boxes, authentication papers, manuals, and accessories included in the original package.

  • Once the item and all included accessories are in our facility, please allow us up to 10 business days to process your refund.

  • Provided that you’ve met the above deadlines and the red sticker has not been tampered with, we’ll refund your money back in full!

 

Additional FAQs

What is the date of shipment?

What is an RMA?

Why do I need to request an RMA?

Why does the RMA have to be requested within 7 days?

Why does the watch need to be returned within 14 days?

 

BY USING CROWN & CALIBER’S SERVICES, YOU ACKNOWLEDGE AND AGREE THAT CROWN & CALIBER MAY REFUSE YOUR RETURN FOR FAILING TO COMPLY WITH THIS RETURN POLICY.