The People Have Spoken

Many luxury watch companies claim to give great customer service. However, few actually deliver on their promise. While no company is perfect, we strive for excellence at all points of the watch buying and selling partnership. This is reflected in what we hear from our customers but also in what they say online. Please take a moment and learn more about what it is like to partner with Crown & Caliber from our customers themselves.

Read the Reviews

  • General
  • Buyers
  • Sellers

General -

  • “I had a little problem getting payment promptly for my black dial Rolex two tone, but I must say once contacted the staff at C&C were really great and got me my check overnight. The level of communication was also very good. I plan to buy a Gold Rolex Presidential Day & Date to round out my Rolex collection, and given how fast they resolved the payment issue, I will be looking to them first before I buy from anyone else.”

    Kevin B.
  • “C&C sold a rare Rolex for a friend of mine, so I knew to go to them when I needed a new watch. I really trust the team at C&C, everyone is very considerate and eager to talk watches. They have great watches available for purchase. And they had a very competitive price on the exact watch I wanted. Plus, it came with their great service to back it up. I keep up with them on FB and read their blog. But mostly I keep shopping their inventory looking forward to my next purchase! I love my new watch, thanks to C&C!”

    Mike S.
  • “Crown and Caliber have an excellent selection of watches, and better service. Transactions are hassle free and managed from door to door. Questions are answered quickly and accurately. Definitely an excellent and convenient provider.”

    Dominic R.
  • “Great service and reasonably priced. I have a peace of mind buying from Crown and Caliber, knowing that their merchandise is authentic. I purchased a watch as a gift for my wife and she truly loves it. I would recommend this shop to anyone of my friends.”

    Jason L.
  • “I had a wonderful buying experience with & Caliber. All my questions were addressed promptly and I got extra pictures as requested. Making the order was really simple and the watch came in excellent condition, just as described! I highly recommend Crown & Caliber, definitely will do business again in the future!”

    Francisco Q.

Buyers +

  • “I have nothing but good things to say. I was searching for a watch for my fiance, and wanted to trade in one of my own towards it. Not only did I get a fantastic price for his watch, they offered me a more than fair trade-in price for mine. The process took a little under two weeks total, and I'm now in the possession of the perfect engagement gift. The team were not only consummate professionals, they were warm, friendly, and helpful. I will definitely be making my next watch purchase here.”

    Rachel K.
  • “They made my purchase of a Submariner a very positive experience. From the purchase through delivery everything was smooth and fast. I'll be buying more watches from them!”

    Jim C.
  • “Amazing Experience! The team was so professional and made the process of buying a new Omega painless and exciting! Crown & Caliber has earned my business! Fast shipping and great packaging were also great! Highly recommend buying your timepieces here!”

    Stu N.
  • “My experience with Crown & Caliber was perfect.I ordered a very unique watch and received it as described. The staff is very professional and courteous, I forgot to add on a discount, and a staff member emailed to remind me and credited me the discount! Definitely the place to shop from, highly recommended.”

    Rachel K.
  • “The C&C team came through for my daughters college graduation. Not only had the watch she wanted but they got it serviced and shipped out to me when they said they would. I would highly recommend using them. And the price was the best part, they saved me at least a $1500! Thank you guys, you rock!”

    Butch W.

Sellers +

  • “When I first inquired about my watch, someone from C&C immediately called me and got my information regarding the watch. They also were consistent with emailing me all of the information I needed to know. At first I sent a photo of the watch itself, and unfortunately did not have any of the papers or the box, but that was ok. Then after sending my watch in to the company, they refurbished/polished up my watch and put it up for sale on their site. Although it took a couple months to sell (which is understandable without its papers or box), C&C finally sold the watch for me!! They were super reliable and I am very happy!”

    Taylor F.
  • “When selling/consigning my watch with C&C, the process from start to finish was easy and seamless! The company is very transparent in their contract and they really made the process a pleasure to do business. I never once had the inkling that they were trying to bamboozle me or be sneaky in their dealings. I had nothing but a positive experience with C&C's staff, the contract and their terms and conditions which were reasonable.”

    Violet A.
  • “I've sold close to a dozen of my luxury watches on C&C and I must say that they are my preferred store/site to sell my timepieces. Very professional, very clear, safe, accommodating and quick!”

    Jay M.
  • “I have to say that this was the easiest thing in the world. Professional in every way. My watch was in the best hands. If you are unsure about C&C, wipe it out of your mind. This is the place to sell your timepiece.”

    Siobahn D.
  • “This is my 3rd time selling a watch though Crown & Caliber and I have been beyond pleased with their speed, customer service, and general care. I will happily do business with them in the future.”

    Matt K.