Free, Insured Shipping

Crown & Caliber insures and pays for every package coming to or from our Atlanta facilities. Whether you’re buying or selling, you’re in good hands.

Meet Our Partners

Frequently Asked Questions

I'm a Buyer

  • Once we capture payment, a watch generally ships to you within 5 to 7 business days. This gives us time to run the watch through our quality control process. If you need it sooner than that, let us know and we can work with you.

  • We do! Crown & Caliber covers shipping on watches coming to or going from our facilities

  • Having you sign for your package is required by our third-party fraud checking service in order to prevent your watch from ending up with someone else.

  • Yes. We can change your delivery address before your watch ships, but we’ll need to get the new address approved by our third-party fraud checking service. It typically takes about one full business day to get a new address approved, which may delay your shipment.

I'm a Seller

  • Check out our "How to Ship Your Watch" section below.

  • We hope this never happens, but if it does, your watch is fully insured by us while it’s in transit (as long as you follow our shipping instructions). And, we’ll work with you during the claims process to make sure you are fully compensated for the material loss.

  • When you accept our offer, we’ll email you a UPS shipping label with instructions on how to pack your watch to send to us. UPS labels are emailed to you within one business day after you accept our offer for your watch.

Still have questions?

Email Us

How to ship your watch

In order for your watch to be fully insured during transit, please follow the instructions below.

  • Print out your shipping labels (there will be two).

  • Grab two new, sturdy boxes (one will go inside the other).

  • Pack your watch, accessories, and signed Customer Agreement into the first box.

  • Tape the “Inner Box” label to the box.

  • Pack the inner box into the larger outer box.

  • Tape the pre-addressed label to the outer box.

  • Schedule a UPS pick-up or drop your package off at an authorized UPS shipping facility. DO NOT DROP OFF AT A DROP BOX.

To schedule a UPS pick-up, call 1 (800) 742-5877. Still have questions about how to ship your watch?

Email Us