Privacy Policy

Effective Date: July 27th, 2018

The www.crownandcaliber.com website is operated by Crown & Caliber, LLC ("Crown & Caliber," "we," "our" or "us"). This Privacy Policy applies to www.crownandcaliber.com and any other website offered by Crown & Caliber, which references or links to this Privacy Policy (each a "Site" and together the "Sites"), and which include our sites entered via tabs or portals accessible via Twitter®, Facebook® or other social sharing sites. This Privacy Policy is to inform you about the information that we gather about you. This Privacy Policy does not apply offline and does not alter the terms of any other agreement that you have with us or our affiliates. By using the Sites, you agree to the terms and conditions of this Privacy Statement.

Information we collect

While using our site, you may provide us with certain personal data that can be used to contact or identify you ("Personal Data"). Personal Data we collect in accordance with law may include, but is not limited to:

  • Email address
  • First name and last name
  • Password (optional)
  • Order information
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Financial information
  • Pictures or videos you submit

You could also be offered the opportunity to have one of our representatives contact you personally to provide additional information about our products or services.

By initiating any activity or transaction with us that uses financial information, you consent to providing your financial information to us and our service providers processing the transaction to the extent required to provide the payment services to you.

Information Collected Automatically

Like many websites, we and our third-party service providers, such as advertising and analytics providers, use cookies, web beacons and other data technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us recognize you, customize your experience and make relevant marketing messages. Here are some of the types of information we collect:

  • Log & Device data. When you visit our site, we may automatically record information ("log data"), including information that your browser sends whenever you visit our site. This log data may include your web address you came from or are going to, your device model, operating system, browser type, unique device identifier, IP address, mobile network carrier, and time zone or location.
  • Our third-party service providers may provide us information that tells us how our marketing ads, often placed on third party sites, performed and who clicked on them. This information does not identify any specific individual and is generally non-identifying. If we were to associate it with you we would treat it as personal data.
  • We may use a uniquely generated trackable toll-free telephone number on our site or in one of our advertisements. If you call one of these uniquely generated toll-free numbers, we (or a service provider acting on our behalf) may collect non-personally identifiable information about the call (e.g. date, time, duration), as well as personally identifiable information (e.g. your name, the number from which your call originated).

Use of cookies

We may use "cookies" (a small text file sent by your computer each time you visit our site) or similar technologies to record log data. Many browsers default to accepting cookies. You may be able to change this setting in your browser and you can also clear your cookies. If you do, you may lose some functionality of our site. Check your browser's help function to learn more about your cookie setting options.

Click here for our Cookie Policy.

We may use the following types of cookies:

  • Advertising and analytics
  • Essential cookies
  • Functionality cookies
  • Social Media cookies
  • Advertising cookies
    • Please see below for your choices on cookies in the use of advertising.
  • To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. You can opt-out of receiving emails from us. Please see the Your Choices section below.
  • We might also use a pixel tag which is a small graphic file that allows us and third parties to monitor the use of the site and provide us with information based on your interaction with the site. These tags may collect the IP address from the device which you loaded the page, the browser type. Pixel tags are also used by our third parties to collect information when you visit our site, the links and other actions you take on our site, and we may use this information in combination with cookies to display targeted advertisements.
  • Other data technologies may be used that collect comparable information for security and fraud detection purposes.

If you have any questions about cookies you can go to www.youronlinechoices.com/uk or to generally find out more about cookies, visit this site.

Use of your personal information and other data - Grounds for Using Your Personal Data

We use Personal Data and Other Data to provide you with Services, to develop new offerings and to protect Crown & Caliber as detailed below. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.

We use Personal Data and Other Data for our legitimate business interests, including the following:

  • Provide Services: To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information, which are legitimate business interests. To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service. If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
  • Performance of Contract: We will use Personal Data and Other Data to communicate with you with your consent, to manage our contractual relationship with you and/or because we have a legitimate interest to do so.
  • User Consent: We may use your data, or permit selected third parties to use your data, so that you may be presented with online advertisements about goods and services which may be of interest to you. We may contact you about these goods and services by any of the methods that you consented to at the time your information was collected. If you are a new customer, we will only contact you when you have provided consent and only by those means you provided consent for. If you do not want us to use your data for ourselves, you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Sharing and Disclosure

We do not share your personal information with others except as indicated within this policy or when we inform you and give you an opportunity to opt-out of having your personal information shared.

We share your information in the following ways.

  • With third party service providers, agents, or contractors. We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with providing services to you, including potential third-party purchasers of any items sent to us, as well as credit reporting and fraud checking agencies as necessary.
    For example, we may engage Service Providers to process credit card transactions or other payment methods. Or, we may engage Service Providers to provide services such as marketing, advertising, communications, infrastructure and IT services, to provide customer service, to collect debts, and to analyze and enhance data (including data about users' interactions with our service). These Service Providers may have access to your personal or other information in order to provide these functions. In addition, some of the information we request may be collected by third party providers on our behalf. We do not authorize them to use or disclose your personal information except in connection with providing their services.
    If you request services via a mobile device, your request will be transmitted via your mobile carrier's network and your carrier may have access to it. Consult your carrier's privacy policy for additional information. We receive information about you (including personal information) from third parties. For example, if you are on another website and you opt-in to receive information from Crown & Caliber, that website will forward to us your email address and other information about you so that we may contact you as requested. You could also choose to participate in a third-party application or feature (such as one of our pages on Facebook or Twitter or another social platform or website) through which you allow us to collect (or the third party to share) information about you, including personal information.
    In addition, we receive information about you if other users of a third-party website give us access to their profiles and you are one of their "connections" or information about you is otherwise accessible through your "connections" web page, profile page, or similar page on a social networking or other third party website or interactive service.
  • Analytics. Specifically, for analytics providers, we use Google Analytics Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/ Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
  • Advertising. We may send targeted marketing to you using your personal data we have collected that is based on your interactions with our site which may include your average overall spend. We also use third-party Service Providers to show advertisements, which may include targeted advertisements on a third-party site after you have visited our website. We and the third-party service providers use pixels and cookies to collect anonymous information about your visits to our site and your interaction with our products and services in order to inform, optimize, and measure performance serve ads based on your previous visits to our site. Any tracking that a third party performs is subject to their own privacy notice.
    The provider may also use information about your visits to this and other sites to target advertisements for merchandise and services. This anonymous information is collected through the use of a pixel tag which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. The provider does not know your name, address, phone number, email address or any of your other personally identifiable information. To opt-out of these ads click on this link.
    Unless your browser settings are configured to make your online activities and publicly available information about your online activities (such as traffic data described above) invisible to usage analytics tools, we do not presently have the capability to omit you from usage analytics to the extent your browser only sends us a "do not track" message and does not otherwise screen you from tracking without any action on our part. If you set your browser for Do Not Track, our third party advertising platforms do honor those signals for advertising related tracking. Please note, however, that our honoring a do not track request from your browser does not affect personal information that you have, or will in the future, submit to us.
    Third parties, other than our vendors (such as our website analytics provider), do not have authorization from us to track which websites you visited prior and after visiting our website. That said, we cannot control third party tracking and there could be some third-party tracking over time and across third-party websites that occurs without our knowledge or consent.

Unique Marketing Practices in the United States:

We may use third party service providers to send targeted direct mail based on your browsing activity on the site.

We work with a third party ad network that uses a pixel placed on our site that collects shopping click information from our site and shares it with other retailers who opt into the same ad platform. Name, email, address, phone or other similar personally identifying information is not shared with this third party ad network. The other participating retailers can serve a targeted ad to you through online ads on third party sites.

You can opt out of this tracking at any time as described in the choices section of this privacy notice.

Ad Vendors

We work with Google AdSense & DoubleClick Cookie Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Service or other websites on the Internet. You may opt-out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: https://www.google.com/ads/preferences/

Google AdWords/Analytics

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page at http://www.google.com/intl/en/policies/privacy/

Twitter: You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405 You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

Facebook: You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 To see more about Facebook's participation in the Digital Advertising Alliance please visit the Choices section of this notice. For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

We may participate in Facebook.com's Custom Audience or LinkedIn's Audience program which enables us to display personalized ads to persons on our email list when they visit Facebook or LinkedIn respectively. We provide Personal Information such as your email address and phone number to the social media provider to enable it to determine if you are a registered account holder. You may opt-out of participation in this program by contacting us as noted below. You may also opt-out of receiving these ads from the social media network directly.

Please click for our complete Cookie Notice here.

To comply with legal process or to protect Crown & Caliber. If we believe that disclosure is reasonably necessary to comply with a law, regulation, legal or governmental request; to enforce applicable terms of use, including investigation of potential violations thereof; to protect the safety, rights, or property of the public, any person, or Crown & Caliber as required by law; or to detect, prevent, or otherwise address, security or technical issues or illegal or suspected illegal activities (including fraud).

Business Transfers. We may engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Policy. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that we or substantially all of our assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your personal information can continue to be used as set forth in this privacy policy.

Social Media

If you respond through a blog forum or other social sharing feature or public interactive area on a Site, you should be aware that any personal and other information you submit there can be read, collected, or used by other users of the Site, and could be used to send you unsolicited messages. We are not responsible for the information you choose to make public in such manner. You are also responsible for using such public forums, including any Sites accessed through a third-party social networking platform like Facebook or Twitter, in a manner consistent with the privacy policy and other terms and conditions applicable to such platform.

You may log in to the Site using certain social network credentials. If you create an account using your login/ID from a third-party platform, like Facebook®, Crown & Caliber may use your login credentials to access and collect information as permitted by your privacy settings on that third-party platform to create your account with Crown & Caliber. To manage the sharing of certain personal information with us when you connect with us through social networking platforms or applications refer to the privacy policy and settings of the social networking website or application. By proceeding through any of the above steps, you grant Crown & Caliber permission to access all of the elements of your social network profile information that you have made available to be shared and to use it in accordance with the social network's terms of use and this Privacy Policy.

Storing your personal data/Transfer of Data

This site is operated in the United States. If you are located in another jurisdiction, please know that your information will be transferred to, stored, and processed in the United States. By using this site and providing us with information, you consent to this transfer, processing and storage of your information in the United States. It is important to note that the privacy laws in the United States may not be as comprehensive as those in other countries such as the European Union. Our service providers use appropriate safeguards to transfer your personal data to the United States.

We may transfer data that we collect from you to locations outside of headquarters for processing and storing. In addition, it may be processed by staff operating outside the office area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain areas of our site, you are responsible for keeping this password confidential.

California Privacy Rights

Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business, with whom the California resident has an established business relationship, what types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information in the immediately preceding calendar year. To access this information, please contact us as described below.

Third party links

We may have links on our site to other sites that we do not operate. If you click on a third-party link, you will be taken directly to that site which is governed by its own privacy notice. We strongly encourage you to read that privacy notice. We do not control that site and assume no responsibility for the content, policies or its practices.

Choices and Individual Rights

You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you. We aim to offer reasonable steps, so you can correct, amend, delete or limit the use of your Personal Data. We outline your choices below:

E-mail. As described above, if you do not wish to receive promotional e-mails from us, you may opt-out at any time. If you opt-out of a promotional e-mail, we may still send you transactional and administrative emails about this privacy notice or about the products or services you have purchased.

Cookies. Your browser's help function should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time.

Advertising. You can opt-out of online targeted advertising by opting out within the advertisement itself or by visiting Digital Advertising Alliance, https://www.aboutads.info, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/ . You can also opt-out of the Digital Advertising Alliance using your mobile device settings.

Your rights under certain circumstances. To initiate any of these actions please contact us at info@crownandcaliber.com or call us at (800) 514-3750.

  • To access and receive a copy of the Personal Data we hold about you.
  • To rectify any Personal Data held about you that is inaccurate
  • To request the deletion of Personal Data held about you
  • You have the right to data portability for the information you have provided to us. You can request to obtain a copy of this information in a commonly used electronic format so that you can manage and move it. We will need to verify your identity before being able to respond to such requests.
  • In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or other limitations you are requesting on our use of your Personal Data. Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you buy or sell a watch, you may not be able to change or delete the Personal Data provided until after the completion of your transaction). There may also be residual data that will remain within our databases and other records, which will not be removed. In some cases, we may not be able to remove your personal information for legal, security or other reasons, in which case we will let you know if we are unable to do so and why.

Right to Lodge a Complaint. For European Union residents, if you feel that our processing of your personal data infringes on data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state where you habitually reside, your place of work or the location of the alleged infringement. If you are located outside of the European Union, you may have rights under privacy laws in the jurisdiction where you live.

Security

We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Sensitive Data

We request that you do not send us any sensitive data such as social security or national identification numbers, information related to racial or ethnic origin, political opinions, religious beliefs, health data, biometrics or genetic, criminal background or trade union membership information. If you do send us this information, then you are consenting to its processing in accordance with this privacy notice. To avoid processing of sensitive data, do not submit it.

Our policy on children's information

Our site is not directed to children under 16. If you learn that your minor child has provided us with personal information without your consent, please contact us.

Policy Changes and Contact Information

Crown & Caliber reserves the right to modify this Privacy Policy without prior notice. Use of a Site following such changes constitutes your acceptance of the revised policy then in effect. Feel free to contact us with any questions: info@crownandcaliber.com; (800) 514-3750.

Crown & Caliber, LLC
Attention: Privacy Information Request
5500 Interstate N Pkwy, Suite 100, Atlanta, GA 30328