My watch is extremely valuable to me. Why should I trust you?
We know that a watch is a valuable thing – financially and sentimentally. If you have concerns, we invite you to call us at any time to ask questions. We have built a sound reputation and encourage you to take a look at our page on the Better Business Bureau site (where we enjoy an ‘A+’ ranking), or you can read reviews from our customers. Also, if you're on Facebook or Twitter, you can connect with our customers in order to hear about their Crown & Caliber experiences.
How do you sell my watch?
Once a watch is acquired, Crown & Caliber will sell that watch in a number of ways: through various e-commerce channels, directly to consumers, or even directly to our network of international and domestic dealers.
We accept a wide variety of high end luxury watches from our customers. For a full list, see our section on Watches We Accept. Please note that this is not an exhaustive list and know that we accept other brands as well. If you are located in the US and believe your watch to be worth $2,000 or more ($3,000 or more if it is a vintage model), we would be interested in helping you sell it. Likewise, if you are international and believe your watch to be worth $3,000 or more, we would be happy to talk to you.
How much is my watch worth, or how can I get valuation for my watch?
Our system gathers market data from many sources, such as online marketplaces or international and domestic dealers, in order to determine the true market value of a watch at any given time, ensuring you receive the most accurate and up-to-date pricing available. You can view the values prior customers have received in our Watch Values section.
What is your consignment threshold?
Currently, we only accept watches valued at $2,000 or more from clients in the US and watches valued over $3,000 from international clients.
Is there a limit on the number of watches I can sell with Crown & Caliber?
No, there is no limit. Also, if you would like to have an entire estate collection evaluated and sold, please call us so that we may arrange insured shipping.
I can't find my watch brand on your site.
If you can’t find your watch brand on our quote form, the best thing to do is contact Client Services at (800) 514-3750, who will help determine whether we will accept your watch or not. We do not accept any watches valued at less than $2,000 from domestic clients or less than $3,000 from international clients.
Does Crown & Caliber accept watches from outside of the United States?
Not a problem. If you don’t like the offer we made you, simply notify our Client Services team, who will close your case for you with no further requirements. Keep in mind, should you decide to sell your watch with us in the future, your case can be re-opened very easily.
When does my offer expire?
When we deliver our offer to you via phone, we generally allow you around 48 hours to decide whether to reject or accept it. If we do not hear back from you, we will consider the offer rejected and close your case. Keep in mind, if you choose to sell your watch with us in the future, your case can be easily reopened. However, please note that it may have to go through the quote process again, due to changes in the market over time.
Shipping for Sellers
Where are the UPS labels for me to send in my watch?
When you accept our offer, we’ll email you a UPS shipping label with instructions on how to pack your watch to send to us. UPS labels are emailed to you within 1 business day after you accept our initial offer.
How do I ship my watch?
1. Call 1-800-PICK-UPS. You are not responsible for any pick up fees.
2. Personally drop off the secure UPS shipping box at a manned UPS location. In order for insurance to cover the watch, the facility must be manned, so please do not drop it in a drop off box.
What happens if my watch is lost or damaged in the mail?
We hope this never happens, but if it does, your watch is fully insured, at our cost, for the expected selling price (the “Reserve Price”).
What happens once I have sent in my watch?
The watch will come to our facilities for valuation and inspection by our watchmakers. A Client Services associate will be in constant contact with you throughout the process, but check out our dedicated page outlining How It Works to get an idea of what to expect.
Please note that if your watch is vintage and needs an abundant amount of parts, we may return your timepiece to you. Also note that if we determine that your watch is a replica, we will inform you of the cost to return it back to you and you will be expected to pay for the shipping.
Why do I need to add my driver’s license information to the customer agreement?
We are required by state law to collect this information to maintain our precious metals license. This information is used to check against stolen property. Once we receive your watch, we must have this information in order to proceed with purchasing or consigning your watch.
How do I get paid?
For domestic sellers, we will send you a check via USPS. For international clients, we will do an international wire transfer.
How long does it take for me to get paid?
The amount of time it takes for you to receive your payment depends on whether or not you chose a cash offer or a consignment offer:
Cash Offer:Once you accept our final offer, we will send the check on the first Friday following your acceptance
Consignment Offer:Once your watch sells we will send you a check on the first Friday 14 days after the buyer receives the watch.
Can I call you on the telephone?
Yes, please feel free to call us any time at (800) 514.3750.
How can I reach a customer service associate?
We are available by email (firstname.lastname@example.org) and by phone [(800) 514.3750] at any time.
Except where noted otherwise, the brands whose items we sell are not associated with Crown & Caliber, LLC, and the brand names are the trademarks of their respective owners. We are an independent dealer, and are not an authorized reseller of any of the items we sell.
Except where noted, retail pricing information on our products are estimates based on multiple sources. Read more about how we arrive at our pricing values.